Effective Date: August 22, 2024
1. Introduction
This Privacy Policy explains how TOPS Physical Therapy LLC (“we”, “us”, “our”) collects, uses, and manages personal information when sending SMS/MMS messages through 8×8’s SMS services. This policy ensures compliance with legal requirements and aims to safeguard your privacy.
2. Consumer Consent
As a sender of business SMS/MMS messages, we must obtain your consent before sending any SMS/MMS communications. Consent must be clear and unambiguous. We use 8×8’s SMS services, and it is important to understand the following:
- Implied Consent: This occurs when you initiate the SMS conversation. For example, if you send us a message inquiring about a service, we may respond with relevant information regarding that inquiry only.
- Express Consent: This is when you explicitly agree to receive SMS/MMS messages from us. We may obtain this consent through paper forms, web forms, or SMS text. We will collect and store your consent to ensure compliance with mobile phone service carrier requirements.
3. Managing Your Consent
To manage your consent, we will:
- Record and Store Consent:strong> We will keep records of your consent as proof in case of any audit or disputes.
- Provide Opt-Out Mechanisms: You can revoke your consent at any time. Each SMS/MMS communication will include instructions on how to opt out, typically via a reply message or a link.
4. Reply Automation
Please note that 8×8’s SMS service does not provide automated responses. Therefore, if you reply to our messages, such as to opt-in or opt-out, we will manually handle these responses.
5. Opt-In Procedure
We will send SMS/MMS messages to you only after you have opted in. This ensures that messages are sent only to individuals who have expressed a clear interest in receiving them. Opt-in procedures help us avoid sending unwanted messages and reduce errors such as sending messages to incorrect phone numbers.
6. Data Security
We take data security seriously and implement measures to protect your personal information. However, please be aware that while we use 8×8’s services to send messages, we are not responsible for their security practices. For details on how 8×8 handles data, please refer to their privacy policy.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we will notify you of significant changes. Please review this policy periodically to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our SMS/MMS communications, please contact us at:
TOPS Physical Therapy LLC
5353 N 16th St Suite 120
Phoenix, AZ 85016
Email: TOPS@TOPSPhysicalTherapy.com
